FAQ

Appointments, Hours, and Location


  • Where is Full Throttle Automotive located?

    Full Throttle Automotive is located at 9515 Seib Road in Evansville, Indiana, near Evansville Regional Airport at the intersection of Highway 57 and Kansas Road.

  • What are your business hours?

    We are open Monday through Friday from 8:00 a.m. to 5:00 p.m.

  • Do I need an appointment for auto repair or maintenance?

    Full Throttle Automotive is heavily appointment-based. Scheduling an appointment allows us to properly plan technician time and give your vehicle the attention it deserves.


    If your schedule allows, you may also leave your vehicle with us so we can work it into the schedule as time becomes available. Call the shop if you are unsure which option is best for your situation.

  • How do I schedule an appointment?

    You can request an appointment online through our website or call the shop to speak with a service advisor.

  • How soon can I get an appointment?

    Scheduling depends on the service needed and the time of year, but many appointments can typically be scheduled within about a week.


    Leaving your vehicle the night before or first thing in the morning may give us more flexibility. Please call for current availability.

  • Can I drop off my vehicle before you open?

    Yes. Our 24-hour key drop is located in the front foyer in a black tray to the left when you walk in. Follow the instructions provided, securely leave your keys, and our team will contact you when we open.


    Click here to watch a video showing the process.

  • Can I leave my vehicle at the shop overnight?

    Yes. Please place your keys in our after-hours key drop rather than leaving them inside the vehicle.


    If you cannot pick up your vehicle immediately after repairs are completed, communicate with your service advisor so we can plan accordingly.

  • Can I pick up my vehicle after business hours?

    Yes. We offer secure after-hours pickup using lockboxes and text-to-pay. Your service advisor will provide instructions when your vehicle is ready.


    Your bill must be paid before we close at 5:00 p.m. to use after-hours pickup.

  • Can I wait while my vehicle is being worked on?

    Describe the item or answer the question so that site visitors who are interested get more information. You Because many repairs and testing visits take several hours, we generally recommend dropping your vehicle off.


    Some quick services or inspections may be waitable depending on the service and our schedule. Let your advisor know when scheduling if you would prefer to wait.


    Our lobby offers free Wi-Fi, snacks, drinks, and coffee. Complimentary shuttle service and loaner vehicles may also be available.emphasize this text with bullets, italics or bold, and add links.

Communication and Repair Authorization


  • Will you perform repairs without my approval?

    No. We will explain our findings, provide an estimate, and receive your authorization before performing repairs.

  • Can you text me updates about my vehicle?

    Yes. We can send text updates for appointment reminders, digital inspections, estimates, approvals, and follow-ups.


    You can reply directly to our texts to communicate with a service advisor. If you prefer phone calls, just let us know.

  • Can I approve or decline repairs from my phone?

    Yes. We can send your estimate through a secure link, allowing you to review and approve or decline individual recommendations from your phone.

  • What happens if I decline a recommended repair?

    That is completely your choice. We organize recommendations by priority so you can understand what is urgent, what is maintenance-related, and what can be planned for later.


    If a recommendation involves a safety concern, we will explain the risk. Declined recommendations remain in our system so we can revisit them later and update pricing if needed.

  • How long will my vehicle repair take?

    The timeline depends on the repair, maintenance, inspection, or testing being performed. We will give you our best estimated completion time before work begins.


    If additional testing, parts delays, or changes in repair scope affect the timeline, your service advisor will keep you updated.

Transportation and Towing


  • Do you offer loaner vehicles?

    Yes. Complimentary loaner vehicles may be available for qualifying customers with full-coverage insurance.


    Loaners are subject to availability, insurance requirements, and the terms of our loaner agreement.

  • Can I reserve a loaner when I schedule my appointment?

    Let your service advisor know when scheduling if you may need transportation. Loaner vehicles are limited and cannot always be guaranteed.

  • Do you offer shuttle service?

    Yes. Complimentary local shuttle service may be available. Ask your service advisor for details.

  • What should I do if my vehicle needs to be towed to your shop?

    You may have your vehicle towed directly to Full Throttle Automotive. We frequently recommend Dallas Towing at 812-423-1131 for local towing assistance.


    If the vehicle arrives after hours, place the keys in our after-hours key drop so we can identify the vehicle and know it has arrived.

  • Can the towing charge be added to my repair bill?

    If you use Dallas Towing and ask them to bill Full Throttle Automotive, we can pay the towing company and add the charge to your repair bill.

  • Can my vehicle be towed to the shop before my appointment?

    Yes. We regularly receive towed-in vehicles. Please notify us that the vehicle is coming and have the tow company park it wherever space is available.

Payments, Financing, and Discounts

  • What forms of payment do you accept?

    We accept major credit cards, debit cards, cash, and checks. Financing options are also available for qualifying customers.

  • Do you offer financing for auto repairs?

    Yes. Financing may be available through third-party providers including Synchrony, Affirm, and Klarna, subject to each provider’s approval and current terms.


    Ask your service advisor for details.

  • Is there a credit-card processing fee?

    Yes. A processing fee applies to credit-card and debit-card payments and is automatically included on estimates and repair orders.


    Customers who pay by cash or check can avoid the fee.

  • Do you offer a AAA discount?

    AAA members may receive a 10% discount on qualifying labor charges. Restrictions and limits may apply.


    Please tell your service advisor that you are a AAA member before the final invoice is prepared.

  • Can I combine a AAA discount with another coupon?

    Generally, discounts, coupons, and specials cannot be combined. Ask your service advisor if you have questions about a specific offer.

  • What other repair discounts do you offer?

    Click here to view our current offers.

Warranties and Claims


  • What warranty do you offer on repairs?

    Most qualifying general repairs performed with premium parts include a two-year/24,000-mile warranty on parts and labor, whichever comes first.

    Some services and components may have different coverage. Ask your service advisor for details.

  • Is your repair warranty nationwide?

    Qualifying warranties include nationwide assistance when you are more than 25 miles from our shop. We will provide the appropriate phone number and instructions if warranty service is needed while you are traveling.

  • Do you work with extended-warranty companies?

    Yes. We regularly work with aftermarket extended-warranty providers and mechanical-breakdown insurance companies.

  • Will you handle the extended-warranty claim for me?

    We can communicate with the warranty company, provide test findings and estimates, request authorization, and assist with required documentation.


    The warranty provider makes all final coverage decisions.

  • Does an extended warranty cover testing?

    Coverage depends on your contract. Some plans cover approved testing and analysis time when the failure is covered, while others do not.


    Customers are responsible for charges the warranty company does not approve.

  • Can you work with my insurance company on a mechanical claim?

    Yes. We can communicate with your insurance company and provide requested documentation for qualifying mechanical claims.


    Claims involving body or collision damage may need to go through a body shop first. Our service advisors can provide local recommendations when needed.

Maintenance and Repair Planning


  • What maintenance does my vehicle need at 30,000, 60,000, or 100,000 miles?

    Maintenance needs depend on the vehicle’s year, make, model, engine, mileage, driving conditions, and service history.


    We use professional maintenance information and vehicle-history reports to help create a personalized maintenance plan.

  • Can you look up my manufacturer-recommended maintenance schedule?

    Yes. We can review manufacturer recommendations based on your vehicle and help you determine what needs attention now and what can be planned for later.

  • Can Full Throttle perform maintenance while my vehicle is under factory warranty?

    Yes. In most cases, we can perform routine maintenance while your vehicle is under factory warranty. We document completed services so you have a clear maintenance record.

  • Can Full Throttle perform repairs covered by my factory warranty?

    Factory-warranty repairs generally need to be completed by a dealership or manufacturer-authorized facility to be covered at no cost.


    If we believe your concern may qualify for factory-warranty or recall coverage, we will let you know.

  • What fluids should be changed regularly?

    Depending on the vehicle, routine fluid services may include engine oil, coolant, brake fluid, transmission fluid, power-steering fluid, differential fluid, and transfer-case fluid.


    Service intervals depend on the vehicle, driving conditions, and fluid condition. We can inspect accessible fluids and recommend service based on manufacturer guidelines and actual condition.

  • Can you help me prioritize repairs if I cannot afford everything at once?

    Yes. We organize recommendations by urgency, safety, maintenance needs, and items that can be planned for later.


    Our goal is to help you protect your vehicle and make realistic, informed decisions—not pressure you into completing everything at once.

Technicians, Inspections, and Trust


  • Are your technicians ASE certified?

    Full Throttle Automotive is an ASE repair facility staffed by trained automotive professionals. We also have multiple ASE Master Technicians on our team.

  • What does ASE certification mean?

    ASE stands for the National Institute for Automotive Service Excellence.


    ASE-certified professionals have passed industry-recognized testing in specific areas of vehicle service and repair, met work-experience requirements, and must retest periodically.

  • How do I choose a trustworthy auto repair shop?

    Look for a shop that provides written estimates, communicates clearly, employs trained technicians, offers inspections with photos or videos, explains recommendations without pressure, and stands behind its work.


    A trustworthy shop should show you what was found, explain why it matters, and be honest when something is outside its scope.

  • How do you decide whether a repair is urgent?

    Urgency is based on safety, vehicle reliability, how quickly the issue is progressing, and whether delaying the repair could cause additional damage.


    Braking, steering, suspension, tires, major leaks, overheating, and other safety-related concerns generally receive the highest priority. We also consider how you use the vehicle and your future plans for it.

  • What is the difference between a safety repair, maintenance item, and future recommendation?

    A safety repair may affect the safe operation of the vehicle if left unresolved.


    A maintenance item is intended to prevent wear, breakdowns, or future damage.


    A future recommendation is something we want you to be aware of that may not need immediate attention. We document these items so you can plan ahead.

  • Can I get a second opinion on a repair recommended by another shop or dealership?

    Yes. We can inspect the vehicle and provide our own findings and recommendations.


    When comparing repair options, consider warranty coverage, technician training, inspection quality, communication, convenience, and long-term support—not price alone.

  • Should I repair my current vehicle or replace it?

    That depends on the vehicle’s age, mileage, condition, repair cost, maintenance history, parts availability, your budget, and how long you plan to keep it.


    If repairing the vehicle makes sense, we will explain why. If replacement may be the better financial decision, we will tell you that too.

Vehicles and Services We Can Accommodate


  • What areas do you serve?

    We serve customers from Evansville, Newburgh, McCutchanville, and surrounding Tri-State communities.

  • Do you repair European vehicles?

    Yes. We work on many European vehicles. Some may require additional testing and analysis time, specialized parts, or longer parts-availability windows.


    If a repair is better suited for a specialty shop, we will be honest and provide a recommendation when possible.

  • Do you service classic, older, or modified vehicles?

    Our ability to service older, vintage, or modified vehicles is limited. Repairs and testing on vehicles manufactured in 1995 or earlier generally require management approval and may not be accepted during high-demand periods.


    We should still be able to perform maintenance and alignments on these vehicles. Please contact us before scheduling.

  • Do you perform auto body or collision repair?

    No. We focus on mechanical repair and maintenance and do not perform collision repair, bodywork, or painting.


    Ask your service advisor for a local recommendation.

  • Do you repair or replace auto glass?

    No. We do not perform auto-glass repair or replacement, but our service advisors can recommend a local provider.

  • Do you repair convertible tops?

    No. We do not repair or replace convertible tops, but our service advisors can recommend a local provider.

  • Do you install customer-supplied parts?

    To protect repair quality and warranty coverage, we generally do not install customer-supplied parts.


    Exceptions may be considered under certain circumstances and with specific stipulations. Please contact us before purchasing parts for your vehicle.